We’re in the business of preventing problems, but if something does occur, Kangaroo is here to help resolve your issue. With Cam Protect and Complete Protect, you’re eligible for reimbursement related to theft and damage. More information is below, or you can start the claim submission process now.
Make a claim within 5 days of the incident.
We’ll respond within 48 hours.
Once approved, you’ll be reimbursed in as little as 72 hours.
With a Cam Protect plan, you're getting $250 of theft and damage reimbursement per year, up to $125 per claim. That means when porch pirates strike or damage like break-ins or leaks occur, submit your claim in the Kangaroo app and we'll reimburse you.
When you add Complete Protect to your setup, you're adding $1000 of theft and damage reimbursement for the year. Submit up to two claims per year in the Kangaroo app up to $500 per claim and we'll pay you back!
THEFT + DAMAGE
Both our Cam Protect and Complete Protect plans feature package theft and damage reimbursement, allowing you to quickly recover the value of your stolen delivery or damage incurred. Our plans include different coverage amounts so there’s a fit for everyone from the casual online shopper to your every day Amazon addict.
Damaged property as a direct result of a break-in, in an area monitored by a Kangaroo Doorbell Camera, Indoor + Outdoor Cam, or Motion + Entry Sensor (Police report required) will qualify for possible damage reimbursement.
WATER DAMAGE
Water damage from a leak originating from inside the home in an area monitored by a Kangaroo Water + Climate Sensor will qualify for damage reimbursement with your protect plan.
SMOKE & FIRE DAMAGE
Damage directly caused by fire or smoke within and originating from an area with a Kangaroo Siren + Keypad will qualify for damage reimbursement.
Please note, if your Kangaroo coverage plan is directly associated with Kangaroo security products, these must be active and armed at the time of an incident. For all coverage plan holders, additional incident verification is required to ensure claim details and validity. See full terms in page footer.
Our premium service plans are designed to extend your security coverage with additional features and benefits including Professional Monitoring and incident reimbursement. If you’re interested in learning more about Cam Protect or Complete Protect, please visit our pricing page.
• Receipt of the stolen package
• Photo or video-stitch showing the theft incident
• Date and timestamp of the delivery
• Police report for claims over $100.00
• Proof and multiple images of the damage
• Receipt or quotation of repairs
• Police Report for burglary and other related damages
WHAT WE DON’T COVER:
✕ Weather and water-related damage originating from outside the home.
✕ Mold, mildew, fungus, bacteria or any natural occurrences arising from humidity or water.
✕ Damage arising from misuse, neglect or alteration of any Kangaroo devices.
